Help

1. Customer account

  • How to create my account
  • To create your account on Bensimon e-shop, click on the ‘Account’ button on the top right, then “Sign Up”. Enter your email address. Fill in other details in the required fields.
  • How to change my account
  • To change your password, or your billing or delivery information, click on “Account” and log in. Then, you can change your personal data.
  • I forgot my password, how can I log in?
  • When log in, click on « Forgot your password ». Type in the email address that you used to sign in. You will receive an email that will help you to reset your password. Please check your spam.
  • How can I subscribe to newsletters?
  • To receive our newsletters, type in your email address on the bottom left of the page. You will be kept in touch with our exclusive offers.
  • How to unsubscribe from Bensimon newsletters?
  • You can unsubscribe to newsletters by clicking on the unsubscribe link, at the bottom of the news. You can also do it in your account. If you no longer wish to receive Bensimon newsletters, you can click the unsubscribe link at the bottom of the newsletters. You can also unselect the subscription on your account.
  • How is the personal information from my account used?
  • The information in your Bensimon account is only used when you pass an order on our website. It will not be shared with third parties or retailers. According to the law of Data Protection of January 6th, 1978, you have the right to access, rectify, modify and delete all data concerning you. You bank details are never in our possession, they are processed directly by our secure payment partner, Adyen.
  • Help?
  • You can contact us by email at e-shop@bensimon.com or by phone: 0974489253 (from 2 p.m to 6 p.m from Monday to Thursday, and from 2 p.m to 5 p.m on Friday).

2. ORDER

  • How do I place an order?
  • To place an order, browse on categories. You can also search for a precise product. Select the products you want to buy by clicking on ‘Add to cart’. You can then check your cart, and click on ‘Order’.
  • How long before my order is shipped?
  • You will receive an email to confirm that your order has been validated. All the orders are shipped with 48h hours, from Monday to Friday (unless other information when confirming your order). You will be informed by email of the shipping of your order. You can also follow the status of your order from your account.
  • How can I track my order?
  • You will receive an email once your order is shipped with a tracking number. You can then track your order on the carrier website. If you don’t receive your order within 5 days following the shipping, please contact us: e-shop@bensimon.com or 0974489253.
  • What should I do if my order is returned to the sender?
  • If your order is returned to the sender, you will be automatically refunded within 14 days upon receipt of your order.
  • How can I change or cancel my order?
  • You may cancel your order if it has not been prepared by our warehouse. It will be taken into account the day you inform us by email at e-shop@bensimon.com. However, we can not change an order once it is confirmed. But we can cancel it so you can pass it again.
  • Help?
  • You can contact us by email at e-shop@bensimon.com or by phone: 0974489253 (from 2 p.m to 6 p.m from Monday to Thursday, and from 2 p.m to 5 p.m on Friday).

3. PAYMENT

  • How can I pay?
  • We accept the following payments: Credit or debit card, Visa, Mastercard, AMEX, Maestro, BCMC, Ideal and Sofort. Payments are totally secured by Adyen, European leader of online payments.
  • Is the payment system secure?
  • Thanks to our partner Adyen, you bank details will be encrypted. Adyen has been developed so you can make your transaction in an ergonomic way, with an optimal security, and privacy respect. Adyen is a solution adopted by thousands of e-shops.
  • My promotional code is not working, what should I do?
  • Check the expiration date of your promotional code. The code is case sensitive, and take care of not adding a blank space. You can also clear the cache of your browser. If your code is working, a message will pop up to inform you that the discount has been made. Codes can not be combined. If you need help, please contact us: e-shop@bensimon.com
  • Help?
  • You can contact us by email at e-shop@bensimon.com or by phone: 0974489253 (from 2 p.m to 6 p.m from Monday to Thursday, and from 2 p.m to 5 p.m on Friday).

4. Delivery

  • What delivery methods are offered to France? And what are the prices?
  • All the orders are shipped with 48h hours, from Monday to Friday (unless other information when confirming your order). Delivery times are the following: 1 to 2 working days by TNT, 3 to 5 working days by Colissimo, pick-up Colissimo, and click & collect.

     

    Price

    Delivery time

    Click & collect (Bensimon shop)

    Free

    3 to 5 working days

    Pick-up point (Colissimo)

    4€ (free on orders over 50€)

    3 to 5 working days

    At home (Colissimo)

    6€ (free on orders over 100€)

    3 to 5 working days

    At home (TNT)

    10€

    1 to 2 working days

    By carrier (for furniture orders, delivery is in front of the building)

    Based on the weight

    Depending on the availability of the product

  • Which countries do you deliver to? And what are the prices?
  • All the orders are shipped with 48h hours, from Monday to Friday (unless other information when confirming your order).

    Country

    Price

    Delivery time

    Germany

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Austria

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Belgium

    Colissimo : 8€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Bulgary

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Cyprus

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Croatia

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Denmark

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Spain

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Estonia

    Colissimo : 15€

     

    Colissimo : 7 working days

     

    Finland

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Greece

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Guadeloupe

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    French Guyana

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Georgia

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Hungary

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Ireland

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Italy

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Latvia

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Lithuania

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Luxembourg

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Malta

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Martinique

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Mayotte

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Norway

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    New Caledonia

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Holland

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Poland

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    French Polynesia

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Portugal

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Romania

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    United Kingdom

    Colissimo : 13€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Czech Republic

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Réunion

    Colissimo : 25€

     

    Colissimo : 7 working days

    Saint-Barthelemy/Saint-Marteen

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Saint-Pierre-et-Miquelon

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Slovakia

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Slovenia

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Switzerland

    Colissimo : 15€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Sweden

    Colissimo : 16€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    French Austral territories

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Turkey

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Wallis and Futuna

    Colissimo : 25€

    TNT : 15€

    Colissimo : 7 working days

    TNT : 5 working days

    Customs taxes may apply depending on the country of delivery. These taxes are charged to the customer.
  • What should I do if I am not at home at the time of delivery?
  • With Colissimo, TNT or DHL, the parcel is delivered at your home. If you are not there, a delivery note will be left in your mail box. This note indicates the post office where you can withdraw your parcel with an ID card. You will have 14 days to withdraw your parcel, otherwise it will be returned to the sender.
  • What should I do if don’t get my order ?
  • If you still have not received your package after 6 days and no delivery notice has been left for you, remember to check the status of your package on Colissimo, TNT or Relais colis website (shop: The Other Store) according to the delivery method chosen. You can also contact customer service by email at e-shop@bensimon.com
  • What if my product is damaged or if I have not received the ordered product?
  • In this case, please contact Bensimon Online Store Customer Service before returning the item for instructions on how to proceed:e-shop@bensimon.com

5. Return and refund

  • How do I return a product and how long do I have?
  • You have 30 days to return your order. The return is free from France.

    To return from France.

    Log in to your customer accout, go to the returns tab, select the order and click on "Return Request". Complete and download the return form. Once completed, print it and attach it to your parcel.
    Prepare your package: your item must be in its original packaging, with the label, unworn and unwashed.
    Download a free prepaid return label from your customer account. Print it and stick it on your package.
    Bring your package to a post office, and keep the proof of delivery of the package. In case of dispute or loss of the package, this proof of deposit will be considered and your refund will be made.

    To make a return from abroad

    Log in to your customer account, go to the returns tab, select the order and click on "Return Request". Complete and download the return form. Once completed, print it and attach it to your parcel
    Prepare your package: your item must be in its original packaging, with the label, unworn and unwashed.
    Send your package to the following address: Retours e-shop BENSIMON – 52 rue Bichat 75010 Paris, France. The returns costs are at your own expenses.
  • How do I get my money back?
  • Your refund will be made to the credit card used for payment by re-crediting it under the name "The Other Store", via our payment partner Adyen, within 30 days from the date of return of the package.

6. Technical issues

7. INFORMATIONS ET SERVICES

  • How to choose the right size?
  • The models are available in different sizing, depending on the articles:
    - From 23 to 46 for tennis and shoes
    - From 34 to 44 for ready-to-wear
    - From size 1 to 3 for belts
    - One size fits all for accessories (bags, scarves, hats)
  • How to take your measurements?
  • - The chest circumference: is well taken horizontally at the level of the tip of the breasts
    - Waist circumference: at the bottom of the waist
    - Hip circumference: at the highest point

    READY TO WEAR

    Size to order

    Chest circumference

    Waist circumference

    Hip circumference

    34

    78-82 cm / 30,7-32,3 inch

    60-64 cm / 23,6-25,2 inch

    86-90 cm / 33,9-35,4 inch

    36/XS/T0

    82-86 cm / 32,3-33,9 inch

    64-68 cm / 25,2-26,8 inch

    90-94 cm / 35,4-37 inch

    38/S/T1

    86-90 cm / 33,9-35,4 inch

    68-72 cm / 26,8-28,3 inch

    94-98 cm / 37-38,6 inch

    40/M/T2

    90-94 cm / 35,4-37 inch

    72-76 cm / 28,3-29,9 inch

    98-102 cm / 38,6-40,2 inch

    42/L/T3

    94-98 cm / 37-38,6 inch

    76-80 cm / 29,9-31,5 inch

    102-106 cm / 40,2-41,7 inch

    44/XL/T4

    98-102 cm / 38,6-40,2 inch

    80-84 cm / 29,9-33,1 inch

    106-110 cm / 41,7-43,3 inch



    BELTS

    To determine your belt size, we recommend that you take measurements on a belt you are wearing. To do this, lay your belt flat and measure from the end of the strap (where the buckle is attached, without measuring the buckle) to the hole where you usually wear the belt. Refer to the table below for your size.

    Waist circumference

    Corresponding size

    80/85 cm - 31,5/33,5 inch

    T1

    85/90 cm - 33,5/35,4 inch

    T2


    SHOES AND TENNIS

    FOOT LENGTH

    CM

    FOOT LENGTH

    INCH

    CORRESPONDING SIZE

    14,4

    5,67

    23

    15

    5,91

    24

    15,7

    6,18

    25

    16,4

    6,46

    26

    17

    6,69

    27

    17,7

    6,97

    28

    18,4

    7,24

    29

    19

    7,48

    30

    19,7

    7,76

    31

    20,4

    8,03

    32

    21

    8,27

    33

    21,7

    8,54

    34

    22,4

    8,82

    35

    23

    9,06

    36

    23,7

    9,33

    37

    24,4

    9,61

    38

    25

    9,84

    39

    25,7

    10,12

    40

    26,4

    10,39

    41

    27

    10,63

    42

    27,7

    10,91

    43

    28,4

    11,18

    44

    29

    11,42

    45

    29,7

    11,69

    46

  • How can I contact Bensimon Online Store customer service?
  • You can contact our Customer Service by email at e-shop@bensimon.com or by phone at 0974489253 (Monday to Thursday from 2pm to 6pm and Friday from 2pm to 5pm).